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University of Witwatersrand Business Communication Developing Leaders for A Networked Essay

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University of Witwatersrand Business Communication Developing Leaders for A Networked Essay – Description

1. Describe the interpersonal communication process and barriers to effective communication.

2. Explain how emotional hijacking can hinder effective interpersonal communication.

3. Explain how self-awareness impacts the communication process.

4. Describe how self-management impacts the communication process.

5. Explain and evaluate the process of active listening.

6. Describe and demonstrate effective questions for enhancing listening and learning.

7. Explain strategies to sight-read the nonverbal communication of others.

8. Identify common communication preferences based on motivational values.

9. Explain how extroversion-introversion impacts interpersonal communication.

10. Explain the role of civility in effective interpersonal communication and the common types of

incivility in the workplace

2.2 Action Required:

? Chapter 2 in BUSINESS COMMUNICATION: Developing Leaders for a Networked

World, Peter Cardon, 4th Edition McGraw-Hill Education

? Watch the short video at the following link

Incivility – Disrespect at work place. – YouTube ()

2.3 Test your Knowledge (Question):

? In chapter 2, you learn about Emotional intelligence and its four domains. Reflect on a recent

time your lack of (self-awareness or self-management) led you to make a poor decision.

Describe what happened.

? After watching the video, summarize some forms of workplace incivility.

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