University of Witwatersrand Business Communication Developing Leaders for A Networked Essay – Description
1. Describe the interpersonal communication process and barriers to effective communication.
2. Explain how emotional hijacking can hinder effective interpersonal communication.
3. Explain how self-awareness impacts the communication process.
4. Describe how self-management impacts the communication process.
5. Explain and evaluate the process of active listening.
6. Describe and demonstrate effective questions for enhancing listening and learning.
7. Explain strategies to sight-read the nonverbal communication of others.
8. Identify common communication preferences based on motivational values.
9. Explain how extroversion-introversion impacts interpersonal communication.
10. Explain the role of civility in effective interpersonal communication and the common types of
incivility in the workplace
2.2 Action Required:
? Chapter 2 in BUSINESS COMMUNICATION: Developing Leaders for a Networked
World, Peter Cardon, 4th Edition McGraw-Hill Education
? Watch the short video at the following link
Incivility – Disrespect at work place. – YouTube ()
2.3 Test your Knowledge (Question):
? In chapter 2, you learn about Emotional intelligence and its four domains. Reflect on a recent
time your lack of (self-awareness or self-management) led you to make a poor decision.
Describe what happened.
? After watching the video, summarize some forms of workplace incivility.
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