Description
I need to do a Powerpoint presentation to help me assist the presentation for training about the interpersonal communication skills. I have attached our proposal
To: Vice President of Training, Fluor Corporation
Proposal to Train on Interpersonal Communication Skills
We are four high-achievers, innovative, and ambitious undergraduate Business Students studying at George Mason University with a lot of pathos when it comes to making great companies greater. We have been continuously learning on communication skills during our study and its importance in an organization. Interpersonal communication is one of the most commonly used forms of communication in an organization and therefore, the knowledge of skills required is vital (Hargie, 2016). Learning that Fluor Corporation is considered the largest construction and engineering company, according to the Fortune 500 rankings, we would like to request an opportunity to provide an interpersonal training session to your employees in order to ensure effective communication at the interpersonal level. We have chosen your organization because you an international company hence there are people of different cultures interacting with each other and on top of that your organization works with different teams of experts, procurement staff, administrative staff, project managers, craft workers, and other workers. This training session will be very beneficial to the organizations operation and companys culture.
Target Audience
Interpersonal communication skills training is targeted towards the entire staff of Fluor Corporation, with showing some more attention to HR staff and higher managers.. We would like to ensure that everyone in the organization understands the skills required for effective interpersonal communication. There are many skills we will train the staff on depending on the levels they are in, but most skills will cut across all the levels. Skills such as explaining, persuasion, negotiation, questioning, and reinforcing will be emphasized to those at the senior level, but they will also useful to those at the junior level (Hargie, 2016). At the junior level we will focus on skills such as listening and assertiveness among others. These skills will be demonstrated by the staff in groups to ensure they understand how to put them in practice. The staff will get to air the issues they have experienced when communication both diagonally and horizontally and ask any questions. We will give answers to questions the staff may have in order to help them in case of a future encounter. The session will not only help the organizations smooth running but also improve the personal lives of the staff.
Introduction to the Training Topic
Interpersonal communication is an important skill every employee must have. Interpersonal skills are the skills we use every day when we communicate and interact with other people (Kelly, S). These skills range from maintaining eye contact all the way to having empathy towards whomever you are speaking to. Having these skills allows the secondary party to feel comfortable and portrays the primary party in a professional manner. In the current digital age, there is an entire new set of interpersonal skills for online use. While interpersonal digital communication may seem to contradict each other, using them together can help you become the most effective communicator possible (Callecave). Having these skills is important because motives of communication, such as email, are becoming the preferred choice in an office place. To become the best communicator, you have only one option, put those interpersonal skills to use. Using them on a daily basis will make you a master communicator, and a trusted employee in the workplace.
Specific Goals for our Training Session
The major goal of our training session is to improve your companys productivity. Our method of accomplishing that goal is to improve the interpersonal skills of your employees. We believe by helping them learn how better communicate and understand the environment around them it will improve your companys productivity (Indeed). What we expected to accomplish with your valued employees are; define a definition of what interpersonal skills are and how does this make them better employees, have each employee understand their strengths and weaknesses and give tips on how they can improve on their interpersonal skills (Big, 2018). Making sure they understand that having interpersonal skills are valuable for improving their productivity at work. Helping them talk about their experience with interpersonal skills at the next interviewing for their next promotion, and finally how they can use this skill in everyday life. As you can see our program has been carefully crafted to guide your employee step by step first to help them recognize the importance of this invaluable soft skill and second to them recognize areas of weakness where they can improve on. Lastly, we like to finish by helping them see what value this will bring to them as an employee and a person.
Benefits of the Training
The benefits of learning this soft skill are tremendous to the company and the employees. For the company, having your employees learn not only to communicate better with words but also be able to recognize the situation without words will be a great value to your company. Interactions between employees will be smoother, which will equal better work delivered quicker. Also, employees will build long-lasting relationships with clients (Tucker, 2017). That, in turn, will lead to more work from your clients and the client will mention you the next time someone is in need of your service since they knew that your company cares about their needs. As for the employees, this can lead to less misunderstands between employees. It will create an environment focused on teamwork and more support for one another. It is something they can mention in their resume or cover letter that will separate them from other candidates (Kea). This skill can be used outside of work as well. Interpersonal relationship is a skill that can be transferred over to employees personal lives. It can deepen the relationship they have with friends and family, making them live a more fulfilling life.
Agenda for the Training Session
During our presentation we plan on engaging the audience in short interactive activities that will help to engage and teach the audience of building their interpersonal skills. One of our interactive activities will be short skit where we will have two-three of our presenters create moments of good and bad interpersonal skill use. From there the audience will watch and ,following the skits, decide what interpersonal skills were used, what could have gone better, and whether or not the skit displayed a good use of interpersonal interaction, or a bad. Our second interactive activity we would like to use is a brief but informative question game on the Kahoot website. Each question will use pertinent knowledge straight from the presentation with the addition of questions that will deal with scenarios in which an interpersonal skill is used and the audience will choose which answer. They believe, is right. Each one of these activities will be designed to engage the audience to be attentive during the presentation so that they are able to perform the best when participating during the activities.
Before the interactive portion of our project we intend to give a short presentation about our topic for around 8-10 minutes following that is when we will implement the skits. The skits will be given following the presentation and be during our presentation as well to give an example of some the skills we will end up discussing. After the presentation and skits are concluded, around the 12-15 minute mark, we will have our last activity, the online questionnaire game. The game will follow the presentation and skits as a final way to retain the information given to the audience. Once these events conclude we will allow a brief period for questions regarding our topic and presentation.
Bibliographhy
Aguilar, Elena. (2018). How to Hone Your Interpersonal Skills. Retrieved from: https://www.edutopia.org/article/how-hone-your-interpersonal-skills
Elena Aguilar hits three out of four textbook skills in this article. First, to listen with an expansive mind. Second, to be mindful of body language. Third, to address conflict. All of these are important, but you hear about them most often. The tip that will have the most effect is to expand your cultural competence. At the end of the day interpersonal skills are all about forming a trust or a friendship with someone, whether it be professional or personal. Being understanding of someone’s culture can be the difference between creating that connection and missing out on it completely.
Big Think Edge. (2018). Top 8 Interpersonal Skills for the Workplace. Retrieved from https://www.bigthinkedge.com/blog/top-8-interpersonal-skills-for-the-workplace
This article gives you eight skills in Interpersonal skills you need to be successful for in the workplace. The eight skills are; exercising self-awareness, being cognizant of nonverbal, being respectful of others, showing empathy and understanding, being a clear communicator, engaging in active listening behaving appropriately, and being receptive to feedback. Each skill is broken down in its little section where it gives you a better definition of the topic and also gives the reader quick tips on how to improve this skill. One limitation of the article is that it does not go into detail, so it made to be a quick read, and you can pick out a tip that you want to work on. The Article does offer links in case you do want more detail information about the topic. Overall its a good article to give the reader eight different areas of Interpersonal skill they can work on.
Callecave, Victoria. (2017). Interpersonal Skills in the Digital Age. Retrieved from: http://www.momentum-cg.com/2017/02/02/interpersonal-communication-digital-age/
Victoria Callecava composed a compelling article about the differences between in person interpersonal skills, and that of the internet age. The two are noticeably different, but can be used in unison with one another. Trying to use acceptable internet interpersonal skills in person simply will not go over well. The internet can also play in your favor. If you feel strongly about something and feel the need to interject or cut someone off, an email provides a platform to get all of your thoughts out in one place without having to interrupt others. While you cannot look someone in the eyes over an email, that email can be used as a follow up after a meeting or phone call. We are in the midst of a digital dominated economy and learning how to use interpersonal skills online is invaluable.
Clark, C. M., Murfett, U. M., Rogers, P. S., & Ang, S. (2013). Is empathy effective for customer service? Evidence from call center interactions. Journal of Business and Technical Communication, 27(2), 123-153.
The article looks at the effectiveness of empathy when one is offering customer service. This article examines how empathy is used in a call center situation. The researchers examine a multinational call center by using a grounded study technique. An analysis of 289 stressful calls is done. The calls are looked at as communication genres and shows that agents and customers have conflicting needs that may hamper communication. Some of these needs are organizational, and service needs. The conflicts can, however, be mitigated using three types of empathetic expressions. The authors explain that using an affective expression, for example being sorry had less effect. Responses that were cognitive and attentive could lead to high customer responses. Customer service employees should, therefore, use their enactment and diagnostic skills when performing empathetic communication.
Corporate Finance Institute. (2019). Why Interpersonal Skills Matter and How to Improve Them. Retrieved from: https://corporatefinanceinstitute.com/resources/careers/soft-skills/interpersonal-skills/
I am studying finance, so this article really sticks out to me. The difference between this article and others is its explanation of how to use interpersonal skills in your resume and cover letter. The way you present yourself starts with your resume. That is how employers first meet you. The words you use are make or break for whether or not an employer will pursue an interview. Knowing how to incorporate these skills into your cover letter and resume will prove invaluable.
Doyle, A. (n.d.). Here’s a List of the Top Interpersonal Skills That Employers Value. Retrieved from https://www.thebalancecareers.com/interpersonal-skills-list-2063724
This article by Alison Doyle discusses the significance of interpersonal skills that help you move up the corporate ladder in a timely manner solely because of being a good people person. She discusses the value of each type of interpersonal skill and the importance of showcasing each one. This article is from a website recognized as one of the top 100 websites for progressing in your career and was written by a job search expert and one of the highest regarded career experts. In terms of usefulness, the article provides good insight into the minds of hiring coordinators and I feel like she gives a simplistic approach to training a very specific set of skills as to not overwhelm the reader. However, some of her reasons behind building up these skills seem a little ridiculous to me and I found some of the example to be a tad underwhelming. Because of this we will probably end up cutting portions of the article out of the final project.
Guest, & Resume Genius. (n.d.). What are Interpersonal Skills | Definition, Examples, & Importance | RG. Retrieved from https://resumegenius.com/how-to-write-a-resume/skills-section-writing-guide/interpersonal-skills
The article by ResumeGenius, lists out ten important aspects of interpersonal skills that one should develop to impress future employees. The article begins to give the definition of interpersonal skills before then listing off the ten most important skills that ResumeGenius surveyors listed. After giving the skills it then goes on to list ways to strengthen the listed skills in your resume as to appeal to future employers. The website page is from a website that specializes in strengthening ones resumes and to build upon existing skills someone struggling to build a resume might have. Its a nice article but the only part ill actually use is the section dedicated to building upon your own interpersonal skills for a resume since it applies to both your resume and in real life. However, most of the skills listed are repeated in numerous articles that we already have since building interpersonal skills has been talked about for many years it makes sense some of the skills would overlap.
Indeed. Interpersonal Skills Definitions and Examples. Retrieved from https://www.indeed.com/career-advice/resumes-cover-letters/interpersonal-skills
This article that is posted on Indeed is a great article to learn the broad definition of what interpersonal skills with examples. It gives some skills of interpersonal skills are like Active listening, leadership, motivation. It also mentions what jobs use a lot of interpersonal skills which are teachers, Administrative assistants, and marketing managers. The article with how to improve on your skills and how to highlight them in a resume and during an interview. This article will be resourceful in the workshop became it give a simple definition that if you have never heard of interpersonal skills. A limitation of the article is that it really only focus on getting a new job or improving your resume. It will show you how you can improve your interpersonal skills at your current job. However, if you are looking for a new job, it will not be that helpful.
Kea, Kaila. How Developing Your Interpersonal Skills Will Help You Get Ahead. Retrieved from https://www.ziprecruiter.com/blog/how-developing-your-interpersonal-skills-will-help-you-get-ahead/
This article is posted on Ziprecruiter. Ziprecruiter is a job board site, and the article is written to help you show ways you can mention your interpersonal skills so you can stand out as an employee. The article is broken down to 5 sections; Show that you can talk to anyone, Demonstrate your ability to, illustrate your capacity to remain calm under pressure, exhibit how you fit into company convey information usefully, focus team success culture. This source is helpful because it helps you display your interpersonal skills on a resume or during the interviewing process. One limitation of the article is designed to show off your skills but more to improve them. The author has written different articles for Ziprecruiter, the other articles she has written. She focuses on how to choose the best career path. This article will be good to mention in the workshop because it will help classmates how to display their interpersonal skills.
Kelly, S (2017). Interpersonal Skills. Retrieved from https://www.skillsyouneed.com/interpersonal-skills.html
This article by Kelly, dives into the numerous interpersonal skills one should have built up to become successful in the working world. It briefly states that interpersonal skills are ones we have been developing since birth since they deal with basic human interaction. From there it discuss the idea of changing up our basic way of life to put more emphasis on building up these skills until they have reached a highly proficient level. The article itself is from a website that specializes in giving readers information about the numerous skills one might need in life to become successful. After reading the article I ended up learning a few different scenarios where interpersonal skills ended up being the difference between getting a job, and being passed off to another candidate. However, as with a lot of the previous articles, some of the skills are repeats of other articles and I cant repeat the same information over and over again hoping for a better grade. Because of this the only thing ill take from this is the different scenarios the article talked through.
Lapré, M. A. (2011). Reducing customer dissatisfaction: How important is learning to reduce service failure?Production and Operations Management, 20(4), 491-507.
The article looks at how organizations can recover and also learn in case they get a service failure. Many customers are not happy with the way their complaints are resolved. The authors analyze whether learning can help organizations to reduce customer dissatisfaction. The author uses data from major United States airlines over the past 11 years. The findings show that a reduction in service failure does not translate to a reduction in customer dissatisfaction.
Leroi-Werelds, S., Streukens, S., Van Vaerenbergh, Y., & Grönroos, C. (2017). Does communicating the customers resource integrating role improve or diminish value proposition effectiveness?. Journal of Service Management, 28(4), 618-639.
The above article is research which looks at whether communicating the role of the customer in value propositions improves or diminishes the effectiveness of the value proposition. The researchers used existing value propositions, and three criteria were applied in looking at the same. These three criteria were the purchase intention, clarity of role and the expected customer value. The study used 207 participants in studying the purchase of toothpaste while the second study used 228 participants and studied fitness programs. The findings show that when organizations adopt service logic while doing marketing activities, the communication improves the effectiveness of the value proposition.
Lim, Sarah. (2019). Interpersonal Skills. Retrieved from: https://www.investopedia.com/terms/i/interpersonal-skills.asp
Sandra Lim takes a dive into how interpersonal skills are developed, and why they are important in the workplace. Lim stresses that interpersonal skills can be studied infinitely, but will not be effective until they are practiced in person. Learning by doing is definitely the only way to fine tune your interpersonal skills. Having these skills within the workplace is absolutely necessary. Using these skills forms a personable connection between you and the person you are talking with. With that comes trust, and with more trust comes opportunity. I wish she was a little more specific at times, but overall it is a good overview.
Linkedin. (2015). Importance of Interpersonal Communication Skills. Retrieved from https://www.linkedin.com/pulse/importance-interpersonal-communication-skills-communication
This article on Linkedin is talking about is what communication skills are and have they are important to develop. It gives a general definition of what Interpersonal skills are which is engaging in a face to face communication with one or more other people. The article flows from listening is vital, to good interpersonal skills enable us to work effectively, and how interpersonal communications skills are essential to developing other key life skills. It is creditably article because it was posted on linkedin help improve your career section. One of the faults it does have is that it is super short. It does not go into detail in its three sections. However, it does have links throughout the article, and if you have any questions, you can ask the author through email.
Loehr, A., & Loehr, A. (2017, December 07). Coaching 101: Eight Quick Tips for Interpersonal Communication & Relationship Building. Retrieved fromhttps://www.
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