San Diego State University Quantitative HR Metrics for Staffing Effectives Template – Description
Textbook
Heneman, H., Judge, T. A., &?Kammeyer-Mueller, J. D. (2022). Staffing organizations (10th?ed.). McGraw-Hill.?
Step 2) Consider that staffing metrics can be short-term or long-term, and efficiency- or effectiveness-oriented. Short-term metrics can be used as leading indicators to gauge a company’s ability to place the right people in the right jobs at the right time. Long-term metrics are best for evaluating the effectiveness of a staffing system because they drive the financial impact of staffing for the organization. The focus of this assignment is provide is quantitative metrics that can be calculated with formulas.
Step 3) Choose an organization with which you are familiar except government or military.
Step 4) For 140 points, complete the chart called W6- Chart of 3 HR Quantitative Metrics for Staffing Effectives & Grading Rubric with at least 700 words Times New Roman Size 10 Font Single-Spaced excluding references and the template using a minimum of 2 different peer-reviewed sources. You must address the following topics in the designated cells in the template.
Metric 1 of 3- Identify and describe a quantitative metric that could be used to determine how well the staffing process meets the needs of the organization. Explain how it can help the organization determine effectiveness. Explain how the metric is calculated using a formula/equation.
Metric 2 of 3- Identify and describe 2nd quantitative metric that could be used to determine how well the staffing process meets the needs of the organization. Explain how it can help the organization determine effectiveness. Explain how the metric is calculated using a formula/equation.
Metric 3 of 3- Identify and describe a 3rd quantitative metric that could be used to determine how well the staffing process meets the needs of the organization. Explain how it can help the organization determine effectiveness. Explain how the metric is calculated using a formula/equation.
Industry: Insurance
Metric: Average time to settle a claim
Metric: Average handle time (on the phone with the customer)
Metric: First contact with customer (from the time that the customer reports the claim, to the time that the adjuster contacts the customer.
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