MGT 603 CNUAS Enhancing Customer Satisfaction Process in Apple Inc Essay – Description
1. Introduction and Clear Problem Statement: Describe the organization and what it does; prepare a brief problem statement of an operations management issue in a selected organization. Include a clear question you wish to answer through the process of writing the paper. (1 page) (30 Points).
2. As-Is Condition: Select one of the topics that you will discuss and describe the current condition, process, project, or root problem to solve. Use at least two (2) of the Quality Tools (Charts) to illustrate the current condition as it exists. You can use PowerPoint, Excel or Word to facilitate the diagramming method to illustrate the as-is condition. Make sure you focus on the issue of your topic do not explain the tool you are using. The concepts in the list are pre-approved. You may request approval to use an alternate concept. (2 pages (Not Including Chart)) (40 Points)
3. Analysis: List the inefficiencies of the current condition; illustrate the cause-and-effects to the business unit if changes are not made. List gap issues as they pertain to efficiencies in service or products as a result of the current business condition. Apply the analysis concepts in terms of measurable facts that can be used to prove the current condition and to measure success. (2-3 pages) (40 Points).
4. To-Be Condition – Proposed Improvement/Solution: Describe the changes that will improve the current business condition; use the quality tool selected in the Current Condition to illustrate changes that will improve the performance of the problem statement. State the benefits as a result of making the change in terms of customer, stakeholder satisfaction, efficiencies, or cost reductions. Use the facts presented in the analysis statements as indicators of improvement. Keep in mind that they must be measurable (2 pages Not Including Chart) (60 Points)
5. Conclusion: Conclude the paper with a well written, and compelling recommendation to either proceed with the change or to abort the effort. (40 Points) (1 – 2 Pages)
Make sure you have each section in your paper and follow APA guidelines for papers. Remember to use at least five (5) peer reviewed references for this paper.
Choose a concept from the following list and use that theme for your paper:
Improved Product Life Cycle Analysis
Cost Reduction Process Improvement
Customer Satisfaction Process Improvement
Supply Side Process Improvement
Market Side Process Improvement
Outsourcing Analysis of a Current Internal Capability
Job Description Analysis to Appropriately Staff an Existing Process
(Yes, you may write about a COVID-19 is you can truly frame it in the context of our course concepts.)
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