MGT 370 CSUN Management Theories of Motivation Paper – Description
Assignment 2
The purpose of Assignment 2 is to evaluate your understanding of theories of motivation and how to analyze a business case.
Rules:
Please do this assignment individually. Please do not collaborate with other students or people. Please do not copy-and-paste materials from the internet or other outside sources for this assignment. The writing should be your own.
If you would like to use ChatGPT or similar AI-based text writing software, you may, but you must state in the first line of the assignment what you used and how. E.g., “I ran my paper through ChatGPT (https://chat.openai.com/) asking it to make the language sound more academic.” You won’t be penalized for using this kind of tool. However, if you ask ChatGPT to write your whole paper, trust me, you won’t do well! Your work will be checked for plagiarism and AI writing with Turnitin.
Your write-up should have the following: Your name and “Assignment 1” on line 1 (no cover page please). Use 12-point font, 1-inch margins, and single spacing. Save as a MS word doc or text file. No other formatting guidelines (e.g., APA style) need to be followed.
Please number each of your answers in your write-up. You don’t have to rewrite the questions or notes or anything.
Your write-up should be less than 800 words in total. Please write succinctly!
Consider the case below:
You manage a call center. You are concerned about the low motivation of Claire, one of your direct reports. Your organization offers highly competitive salaries (top 25% in the industry) plus merit-pay based on the number of calls handled in a day. Despite this, Claire’s performance has been consistently low over her 3 year career. Specifically, despite having very high customer satisfaction ratings, she is consistently in the bottom third of her team in terms of number of calls per day, and is often seen spending time talking with her (mostly newer) coworkers, who, despite this, tend to be highly productive. You don’t recall her coworkers ever saying anything negative about Claire, and as a team, they are highly productive. Nonetheless, her metrics indicate that she is a low performer, and as her manager, you are responsible for taking action.
Name
Average number of calls per week
Average customer satisfaction rating (out of 5)
Claire
47
4.98
Al
54
4.85
Bea
69
4.61
Dev
75
4.77
Evan
62
4.44
Flo
77
3.81
Claire’s team
64.00
4.58
Average team
59.33
3.86
Please identify the problem or problems. Cite specific evidence from the case in support of your answer. Also, please discuss Claire’s motivation citing theories of motivation that we learned from this class (300-400 words).
Based on your answer to the first question, please propose a specific intervention (something concrete that you would do as Claire’s manager) to solve the problem(s) that you identified. Please make sure that you link your solution to the problem(s), explaining how your solution would fix the problem. Assume that you have full authority to implement ANY intervention that you want, but your intervention should be narrowly targeted and realistic (e.g., buying Ferrari’s for the whole team is neither of those things) (300-400 words).
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