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HSA 550 PBSC High Customer Satisfaction Score Inconsistency Discussion

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HSA 550 PBSC High Customer Satisfaction Score Inconsistency Discussion – Question Description

I’m working on a writing discussion question and need the explanation and answer to help me learn.

For many years, healthcare organizations, as well as traditional businesses, have been frustrated that high customer-satisfaction scores do not necessarily lead to higher levels of profitability of sales. Explain why this inconsistency tends to exist and support your claims.

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