General Instructions – PLEASE READ THEM CAREFULLY The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions. Use APA reference style.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted. Learning Outcomes:
2.1: Perform all communication abilities, including thinking, writing, speaking, listening, and assessing the technology.
3.1: Analyze effective business letters, memorandums, and case studies.
Assignment Structure:
Type
Marks
Assignment-2
Part-1
5
Part-2
5
Total
10
Part -I (5 Marks)
Think of an important email or other electronic communication which you have sent, and the other person misunderstood your emotions and/or intent. On that experience, answer the following questions.
1) How did the other person respond? (1Mark)
2) Did you think the response was fair? (1Mark)
3) Why did this person misunderstand? (1Mark)
4) Did the lack of richness of the communication channel have an impact? (1Mark)
5)How could you have written or approached your message differently to avoid misunderstandings? (1 Mark)
Part -II (5 Marks)
1. Suppose you bought a new printer from ABC Ltd Company. The printer is not functioning properly. Write a claim letter to a company asking them to compensate you for the defective printer. (2.5 Marks)
2. Now, assuming you are the claims supervisor in ABC Ltd company, what communication channel would you choose and why? (2.5 Marks).
Note: Assignment word limit is minimum 500 words.
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