Crown University Going Beyond Basic Service – Description
Assignment For this assignment, you are going to research the Ritz-Carlton Hotel and Super 8. The Ritz is known for having superior customer service and the ability to know their guests on a first-name basis. The Super 8 has been rated one of the worst hotel chains in America because of its poor service and dirty upkeep. In this essay, compare the difference between the two hotel chains and their customer service. In addition, discuss how the Ritz is able to provide such world-class and exceptional customer service. Provide your reflection and takeaways from these two hotel chains. Please use 3 outside sources for reference and write in scholarly detail. M4 Assignment UMBO – 1, 4 M4 Assignment PLG – 1, 3 M4 Assignment CLO – 4 Please, your answers will be in APA format. Be sure to include properly formatted references and in-text citations in all assignments. “In your own words” means to paraphrase (use references).800+words. please use 5 or more references not older than 5 years
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