Activity 4: Analysing strengths and weaknesses against high reliability organisation (HRO) characteristics
4 (a) Analyse how your chosen organisation performs against BOTH of the following HRO characteristics
• containment of unexpected events
• learning orientation.
Note: There are 5 marks available for each characteristic.
(b) Based on your analysis in part (a), give details of TWO recommendations that could improve HRO characteristics in your chosen organisation. You must justify why you have chosen each of the recommendations.
Note: The recommendations can be drawn from just ‘containment of unexpected events’ or from just ‘learning orientation’ or you could give a recommendation for each characteristic.
Note: There are 5 marks available for each recommendation
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