MGT 421 How to Handle Emotion Effectively in Online Communications Discussion – Description
2.2 Action Required:
Study Chapter 7 from your textbook
Civility is important in electronic communications. Cyber incivility is the violation of respect and consideration in an online environment based on workplace norms. Active incivility involves direct forms of disrespect (i.e., being condescending, demeaning, and saying something hurtful). Passive incivility involves indirect forms of disrespect (i.e., using emails for time-sensitive messages, not acknowledging receipt of emails, not replying to emails).
2.3 Test your Knowledge (Question):
Suppose you are facing cyber incivility both active as well as passive from your boss. Discuss how you will deal with both types of cyber incivility.
The post MGT 421 How to Handle Emotion Effectively in Online Communications Discussion first appeared on .
