CU Management Customer Service Investment Discussion – Description
Assignment
For this assignment, you are going to research a tool called the Net Promoter Score (NPS).
Please review these sites provided and write up analysis of what NPS is, how it is used, and how you would use it in your organization. Then I want you to find (1) organization that uses it and discuss their findings.
You will use the following resources found in Additional Resources for this assignment:
Net Promotor System. (n.d.). Measuring your net promoter score.
Reichheld, F. (2003, December). The one number you need to know. Harvard Business Review.
Qualtrics. (n.d.). What is NPS? Your ultimate guide to net promoter score. Qualtrics.
Customer Guru. (n.d.). NET promoter score benchmarks for Fortune 500 companies. Customer Guru.
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